Return Policy

For hygiene and safety reasons — standard practice for intimate products across the industry:

• ✅ Unopened, unused items in original packaging: return within 30 days of delivery for a full refund.
• ❌ Opened or used items: not eligible for return or exchange.

To start a return, email support@binoku.com with your order number. We’ll reply with return instructions within 24 hours.

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, etc.), in which case we cover all costs.

Once we receive and inspect your return, refunds are processed within 1-3 business days to your original payment method. PayPal refunds appear instantly; credit card refunds take 3-10 business days depending on your bank.

Yes — you can cancel any time before your order ships for a full refund. Email us immediately after ordering and we’ll process the cancellation. Once the tracking number is issued, the order cannot be cancelled and the standard return policy applies.

We’re sorry about that — email support@binoku.com within 7 days of delivery with a photo of the issue. We’ll ship a replacement or issue a full refund, and cover all shipping costs. Our mistake, our responsibility.