Shipping & Delivery

We process and dispatch all orders from our US warehouse within 24–48 hours on business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays begin processing on the next business day.

You’ll receive a confirmation email the moment your order is placed, and a second email with your tracking number as soon as it ships.

Yes — as long as it hasn’t shipped yet. Email support@binoku.com with your order number and tell us what you’d like to change (items, quantity, or address). We act on change requests the same business day whenever possible. Once your order has shipped, changes are no longer possible — but our 30-day return policy still has you covered.

Absolutely — any time before it ships, for a full refund, no questions asked. Just email us right away. If your order has already left the warehouse, use our simple return process instead.

From the moment your order is dispatched — so add 1–2 business days for processing to the times above. For example, a US order is typically delivered 6–10 business days after you place it.

Free shipping unlocks on your order subtotal for each region (see the table above). Discount codes never slow you down — your progress toward free shipping is counted on your subtotal before any promo code is applied.

They’re honest, typical ranges — not guarantees. Peak seasons, severe weather, and customs processing can add a few days. If your order hasn’t arrived within the window above, email us and we’ll chase it with the carrier on your behalf.

As soon as your order ships, we’ll email you a tracking number with a direct link. You can also check your status anytime on our Track Order page — just enter your order number and the email address you used at checkout. Carrier systems can take up to 48 hours to display the first scan.

Orders shipped outside the US may be subject to import duties, taxes, or customs fees charged by your country. These charges are set by your local customs office, are the recipient’s responsibility, and are not included in your order total at checkout. We declare every package at its actual paid value, as required by law — we can’t mark orders as gifts or lower the declared value. If your customs office asks for additional information, contact us and we’ll help you respond.

A plain, unmarked box. Nothing on the outside references BINOKU or the contents inside — the label shows only your name, address, and standard carrier details. The sender appears as “BL Fulfillment”. We never include catalogs, flyers, or packing lists with product names.

Yes, we ship to PO boxes within the United States. For all other regions, please provide a physical street address at checkout — carriers abroad generally can’t deliver to PO boxes.

First, don’t worry — this is common in transit and usually resolves itself. If your tracking hasn’t moved for 7+ business days, or your order is past the delivery window above, email support@binoku.com with your order number. We open a trace with the carrier immediately — most cases resolve within 5–10 business days. If a package is confirmed lost, you choose: a free replacement or a full refund.

Please check around your property first — porch, mailbox, mail room, and with neighbors. Then give it 24 hours: carriers occasionally mark a package delivered a day early. If it’s still missing, email us within 14 days and we’ll help you file a carrier claim. Investigations like this are resolved case by case — we’ll stay with you until it’s settled.

Two things: your address and your email. We ship to the exact address you enter, and we can’t reroute a parcel once it’s with the carrier. If a package comes back to us because of an incomplete or incorrect address, we’ll contact you to arrange reshipment (a small reshipment fee may apply). A valid email ensures you receive your confirmation and tracking updates.

Email support@binoku.com — a real person reads every message, and we reply within 24 hours (Monday–Friday).