1-Year Warranty

Every electronic device (vibrators, massagers, and other powered items) is covered for 12 months from delivery against defects in materials and workmanship that affect how the product functions — for example:

• A device that won’t charge, won’t power on, or won’t hold a charge.
• A motor, button, or setting that stops working correctly under normal use.
• Any functional failure caused by a manufacturing defect.

If your device qualifies, we’ll send a free replacement — no repair queues, no shipping costs for you.

The warranty doesn’t cover:

• Accidental damage — drops, crushing, or liquids beyond the product’s stated water resistance.
• Misuse — using the product in a way its instructions don’t allow.
• Normal cosmetic wear — surface scuffs, fading, or patina from regular use (these don’t affect function).
• Unauthorised disassembly or repair — opening the device voids its coverage.
• Items bought from third-party sellers or resellers.

Not sure which category your issue falls into? Email us — we’ll tell you honestly.

Three quick steps:

1. Email us — support@binoku.com with your order number, the product, and a short description of what’s wrong.
2. We reply within 24 hours (Monday–Friday). Sometimes a two-minute troubleshooting step (like a full charge-cycle reset) solves it on the spot — if so, you’ll keep using your device with no waiting.
3. If it’s a genuine fault, we approve your claim and ship a replacement free of charge, with tracking.

If you can, yes — a short video or a photo showing the issue gets you a much faster resolution than describing it in words. It also saves us asking you follow-up questions, so your replacement goes out sooner. (For hygiene reasons, we never ask you to return the device itself in most cases — see below.)

In most cases, no — once your claim is approved we simply ship a replacement, and you can dispose of the faulty item responsibly. For a small number of higher-value items we may ask you to send the device back; if we do, we provide a prepaid label and cover all shipping.

We review every claim within 24 hours (Mon–Fri). Once approved, replacements are typically dispatched from our US warehouse within 3 business days, and you’ll receive tracking by email. If your exact model is out of stock or discontinued, we’ll offer a like-for-like alternative or a full refund — your choice.

Yes. Your replacement is covered for the remainder of the original 12-month period (calculated from your original delivery date) — so a fault that appears late in your first year is still fully protected.

Yes — it’s a benefit on top of the legal rights you already have as a consumer in your country (EU/UK and other regions). Nothing in this warranty limits those rights in any way. If your local consumer law gives you stronger protection, it applies.

Items without electronics — lubricants, condoms, care products, and similar — aren’t covered by a functional warranty, but if anything arrives damaged or defective, that’s covered by our returns and damaged-item process. We’ll replace or refund it — your choice.

Three habits that make devices last: charge fully before first use, don’t leave it on a charger for days, and clean and dry it after every use (see our Journal guides for material-specific care). Well-kept devices live longer — and this also keeps your warranty valid, since damage from misuse isn’t covered.